To add an escalation scheme:
Click on the New button under the Escalation Queue Timing area from the Edit Pager Entries window.
The following screen will be displayed:
|
Edit Escalation Queue |
|
Enter a name for the Escalation Scheme.
Select an escalation level.
Escalation level: defaults to 1.
Send level 1 pages: Select the radio button to set an initial delay before starting to send pages once an alarm becomes active.
Number of pages to send: Select a numeric value to determine the number of pages to send to the pagers assigned to this escalation level. By entering 0 in this field, pages will be sent to this level until the alarm is cleared.
Time between pages: Select a numeric value to represent the time in minutes/seconds determining the delay between pages.
After the configuration of level 1, select escalation level 2 or higher. The screen changes to the following format:
|
Edit Escalation Queue |
|
Select one of the two-radio buttons displayed. The first radio-button arrives at a time limit determined from the previous escalation levels selected.
E.g. Escalation level 1 begins paging after 0 minutes, sends out 5 pages every five minutes, which equals a 25 minute total. Therefore, after 25 minutes, escalation 2 will begin paging, if the first radio-button is selected.
The second radio-button allows the manual time set for the escalation level selected to be set.
The number of pages to send and the time between pages feature are the same as the items displayed when configuring a first level escalation.
There is a default escalation scheme, called DEFAULT, which provides the following escalation:
|
Field |
Initial Delay |
Page Count |
Page Delay |
|
1 |
0 |
5 |
5 |
|
2 |
25 (After Level 1) |
5 |
5 |
|
3 |
50 (After Level 2) |
5 |
5 |
|
4 |
75 (After Level 3) |
5 |
5 |
|
5 |
100 (After Level 4) |
5 |
5 |
The initial delays for the DEFAULT scheme are determined as in the Example above.
The default scheme can be altered. Schemes are unique to each project, so modifying scheme parameters in one project will not modify the schemes of the same name in another project.
Escalation schemes.
