Customer Support

GE Fanuc takes pride in the high quality of CIMPLICITY software. Great emphasis has been placed on ensuring the quality of this system throughout development and testing. However, the tremendous power that the software offers may cause you to encounter problems or questions for your specific configuration.

If your CIMPLICITY software system is under warranty or is covered by a valid support contract, you may obtain assistance and report problems to the CIMPLICITY Technical Support Help Desk at one of the following numbers:

Technical Support

Contact Information

CIMPLICITY Plant Edition

1-800-GEFANUC (433-2682) option 3

GE Fanuc Support Center

(780) 420-2027

Toll Free Support (USA and Canada)

(800) GE-FANUC ((800) 433-2682)

The CIMPLICITY Help Desk is available from 8 A.M. to 8 P.M. Eastern Time, Monday through Friday, except for regularly scheduled USA holidays.

For order entry, the GE Fanuc Support Center is open 6:00 AM to 6:00 PM Mountain Standard Time.

More information