Contacting technical support

Using CitectSCADA > Communicating with I/O Devices > Troubleshooting Device Communications > Contacting technical support

Contacting Technical Support

If your debugging efforts do not succeed within a reasonable amount of time, contact Technical Support for this product and provide the following information:

a Solution Request which you can obtain through Technical Support.
syslog.dat, syslog.bak, tcpip.dat, or COMx log files.
A copy of the SAPP, and the Citect.ini file.

See Getting Technical Support.