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If you cannot find a solution for your problem in our online help, please feel free to contact our support team or take part in our online forum.

Support teams

As a user of the service level agreement Basic (included in each license for free), the best way to reach the support is via e-mail to
You can find information about telephonic availability of our support team on our home page: Support availability

As owner of a service level agreement Advanced or Premium, please use the phone number provided in your contract.

You receive information about the COPA-DATA service level agreements from our sales team which you can reach via e-mail to


You can also find valuable information and support from other users and the COPA-DATA experts in the COPA-DATA Forum.


On the COPA-DATA home page users of all service level agreements can find manuals, tutorial and videos as downloads.
Users with advanced or premium service level agreements also have access to service packs, VBA examples and pre-recorded workshops.

In order to download files, you must be logged-in as 'member' . The registration is free and you gain access to information which is exclusive to our customers.