Applies To:
  • CitectSCADA
  • Alarm Paging System Database V3.60  

V3.60 of the Alarm Paging Database is now released and provides the following new features and fixes. 


What's New

  • A new service called "Ring_Phone" that you guessed it rings a phone. This service is configured as follows:
Services Edit Form, Service No:   Blank or the prefix number to get an outside line on a PABX system
Services Edit Form, Password:   Blank
Pager Edit Form, Name:   Whatever you like.
Pager Edit Form, Pager No and Pager No AH:   The phone number to ring (without any outside line prefix)

This service will ring the phone for approximately 40 seconds. During this time if the phone is answered the user will hear typical modem type beeps and can then hang up. There is no detection of the phone being engaged and as a result the configuration of the alarm sequence should account for this fact. If the phone is a mobile and diverts to voice mail then the voice mail system should end up recording the modem beeps and subsequently send the user a message stating that he/she has new voice mail.

Important Note: Some Modems will keep track of attempts such as these to dial a number that does not have a modem at the other end. If more than a few attempts are made within a short period and the transmitting modem does not detect a modem at the other end it will "Blacklist" the number and lock the modem out from being dialled with that number again. Currently the paging system will not counteract this situation and will result in errors in operation of the system. It is therefore important to test a number of manual pager messages to a pager set to the "Ring_Phone" service to ensure that all messages sent result in equal number of phone rings. At this stage the only solution to this scenario is to force the modem to operate with settings for "US operation" that ignore blacklisting of numbers. Refer to your modem technical documentation or contact Citect support for further details.

  • A new service called "Telstra_Mobile_R" meaning "Telstra Mobile SMS plus ring the phone" as mentioned above. This service essentially kicks of the standard Telstra_Mobile service and then the Ring_Phone service. This came about since most mobile phones only have a short beep that can be easily missed if in a noisy environment or the operator is literally asleep (at home in bed of course not on the job!). The mobile phone ringing should hopefully alert the operator to look at the message or go to the Citect system and investigate the problem.

The phone number to ring is taken from the pager no field and as such each pager entry using this service is set up in the same fashion as for the Telstra_Mobile service (see previous release notes for details).

Updating from a previous version of the paging system

Make a backup of the current Citect Alarm Paging Project and the PAGINGV3.MDB file that the ODBC "PAGING" data source is pointing to.

This release will automatically on startup go through all previous system update functions to update the Citect Alarm Paging System to Version 3.60. Once completed, a form should appear for a couple of seconds to notify the user that the Paging system has updated fields within your original PAGINGV3.MDB file successfully.

Therefore, the only step that is required after restoring the Paging database is to re-compile or build the main Citect project.

Bug fixes / improvements in this release

  • Reset the Link paging service pager field to 7 characters prefixed with leading zero's if necessary to fix incorrect operation of the Link PET protocol.
  • Fixed a typo in the file in the _InitialiseServices() function