| I have seen this happen to a customer who
had configured users with viewable areas. Basically what had
happened was that they had a page configured that was assigned to
area 4. When they started up Citect they would log in as a user who
could view area 4 and they would go to that page. They would remain
on the page for 15 or more minutes without any cursor movement.
They didn't realise that they had the LogOutIdle() function
running, which would automatically log the user out if there was no
cursor movement for 15 minutes. As soon as the system logged the
user out, all buttons, animations, and data would be removed from
the screen. The only way out of the screen for them now was by
shutting down Citect and restarting. So if you have an automatic
logout function running you should either modify it so that it
returns you to a page that you can login from or configure a hot
key to allow the user to login again. |
