Applies To:
  • CitectSCADA 6.10
  • CitectHMI 6.10
Summary:
When I ran setup of PCs without any previous versions of CitectSCADA installed, the installation completed successfully. On one PC I already had versions of CitectSCADA installed, and in this case I received the following installation error:
 


Can you please explain why this would happen and how to resolve this.

 

Solution:
This error message is generic and does not provide enough information to determine the cause. It can be commonly caused by the installation of an earlier version of the Sentinel driver for the protection key. First use control panel to remove the current version/s. Then try reinstalling.

If the problem persists, install using the following command line:

setup.exe /v"/lv*x c:\filename.log"

Where c:\filename.log is the path and file to log to. This will log the installation to the ASCII log file and you can send this, along with relevant system information, to Support for problem identification.
 
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