Symptom

Adding new Tags, new Users or change existing Tags and Users in WebAccess Configuration, then Download to SCADA node, the changes don't appear on the SCADA node.

Cause

The creation of the run-time database (ARRANGE) is being interrupted.

Diagnostic

To verify the security settings on the ARRANGE subfolder:

1.       In the  Open Windows Explorer (Right Click Start -> Explore) .

2.       Browse to Drive:\WebAccess\Node\arrange

3.       Click on Arrange.

4.       Verify that there is a subdirectory with your projectname_nodename.

5.       Verify that the files in those subdirectories have today's date  .

No subdirectories or old file dates in the ARRANGE subfolder

If there are no files in the project subfolder or the File Dates are old, the security setting on Drive:\WebAccess\Node\arrange is set to either Read-Only or denies access by the software.

1.       Right Click on the Arrange folder

2.       Select Properties

3.       Select the General tab

4.       Verify the folder is NOT Read Only

5.       Select the Security tab.

6.       Verify that Authenticated Users have Full Control

7.       If not Add Authenticated Users with Full Control.

8.       Click OK.

 Access Denied to the ARRANGE subfolder

If you get "Access Denied" to the Arrange folder, the ownership of the Arrange subdirectory is incorrect or corrupt.

1.       Right Click on the Arrange folder

2.       Select Properties

3.       Select the Security Tab

4.       Select the Advanced Button at the bottom of the Security Tab.

5.       Select the Owner tab

6.       Select Take Ownership of this folder

7.       Select OK

8.       From Security Tab, Verify that Authenticated Users have Full Control

9.       If not Add Authenticated Users with Full Control.