Problem:

Script Timeout Error occurs when downloading, starting, database integrity check or other sections

Possible Causes:

Slow communications, lots of traffic or large databases

The default timeout in IIS is 30 seconds.  This is the time the Web Server waits for scripts to complete.  Large databases, slow communications or traffic may require longer time for WebAccess ASP scripts to complete

Solution:

Increase Script Timeout Interval on your web server (IIS)

1. You can increase the time that is allowed to process ASP scripts for a particular Web site. To do this, change the metabase value in Internet Information Server (IIS):

a.      Open Internet Services Manager.

b.      Expand the tree and right-click Default Web Site (or the site that has the problem).

c.      Click Properties.

d.      Click the Home Directory tab.

e.      Under Application Settings, click Configuration.

f.       Click the App Options tab.

g.      Increase the ASP Script Timeout value to a number high enough to prevent script timeouts.

- or -

2. You can increase the time allowed to process ASP scripts for all Web sites. To do this, change the metabase value in IIS:

a.      Open Internet Services Manager.

b.      Right-click the name of your computer.

c.      Click Properties.

d.      In Master Properties, select WWW Service, and then click Edit.

e.      Click the Home Directory tab.

f.       Under Application Settings, click Configuration.

g.      Click the App Options tab.

h.      Increase the ASP Script Timeout value to a number high enough to prevent script timeouts.