If you cannot access the SQL Statement Builder, check the following:
If you attempted to access the Statement Builder by first launching the Proficy Portal client application, try starting the application another way. You can start the Statement Builder by selecting it from the Proficy Portal program group (available on the Start menu) or by entering the URL: http://servername/ProficyPortal/Default.asp.
You have security privileges. If you do not have privileges to access the Statement Builder, contact your system administrator to acquire access. If you do not have access to portions of the database, you may need to speak with your database administrator, as well. You must be granted access to schemas and statements folders for those schemas and statements that you need to view. If you are given access to the schema folder, but not the statements folder, then you will not be able to see the statements within a schema. Contact your system administrator to ensure you have permissions set up for the necessary folders.
Make sure the database is operating properly and has not been taken offline for maintenance.
The Proficy Portal SQL connector is configured correctly for your database. If it is not, refer to the section SQL Data Sources for more information. If the connector is correctly configured, make sure the Proficy Portal server and the relational database are operating properly and connect to the network. Also verify that your client connection to the network is working properly. For more information on troubleshooting SQL connectors, refer to the section Troubleshooting Connections to Data Sources.
The cache of your web browser is clear.