If CitectSCADA suffers an unexpected program shut down, the Crash Handler will create a compressed file containing a number of log and data files that may be useful in determining the cause of the shut down. These files include:
In a multi-process system, these files will use extended names, for example:
The compressed file can be emailed to Schneider Electric (Australia) Pty. Ltd. Technical Support for analysis, or to a specified email address. See [CrashHandler]SendMailTo.
You can also save the files to the default CitectSCADA Logs directory. See [CrashHandler]KeepLogFiles.
Note: Technical Support may use the information included in an unexpected shut down email to help resolve problems in future releases, but cannot reply or follow up a problem with users directly. To discuss a particular issue, contact Technical Support.
UNINTENDED EQUIPMENT OPERATION
Do not change the [CrashHandler]Enable parameter in the citect.ini file, except on the advice of Technical Support for this product.
Failure to follow these instructions can result in death, serious injury, or equipment damage.
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