Support is available to registered users at no charge for 90 days after purchase. Additionally, a wide range of support services and solutions are available through GE Fanuc's Proficy GlobalCare Support. Please visit the GlobalCare web site and register free of charge (see web address at the end of this page).
If problems arise that can't be solved using the information in your product manual, online Help system, or the GlobalCare Knowledge Base, contact your local representative or GE Fanuc.
When contacting us by telephone, call from a telephone near your computer and have your Proficy Portal software running. Have the following information handy to help us assist you as quickly as possible:
The serial number from your hardware key, and the Product name and version number, as well as version numbers of any drivers in use.
The brand and model of any hardware in your system.
Operating system and version number.
The steps you performed prior to the problem occurring, including the details of any error messages you received. Be as specific as possible.
Contact Email: TechSupport@gefanuc.com
Support Hotline: 1-800-GEFANUC (1-800-433-2682) or 1-434-978-5100 or 00 800 1 GE FANUC (Europe)
Comments about our manuals and help: firstname.lastname@example.org