Step 17: Acknowledging of messages

For security purposes it is often necessary to acknowledge sent messages. This parameter can be defined in the function Send a Message". Open the function Send a Message created before and switch to the page Acknowledging.

Acknowledging depends on the selected sending type. Below the possibilities of acknowledging for the different sending types are listed.

Sending type	Acknowledging
Paging/SMS	Optional
GSM/SMS	Optional
Telephone	Always
Email	Optional
SMS-Server	Optional

With the checkbox Acknowledging necessary acknowledging for the selected sending type can be activated (if supported). The parameter Waiting time (in min.) defines, how long Message Control waits for the acknowledging of the recipient, before his replacement is informed. If no replacement is entered, an corresponding entry in the CEL is generated.

If the recipient acknowledges within the waiting time, the functions listed in the dialogbox are executed. The button Add adds functions to the list. The button Remove removes the selected functions from the list.

Acknowledging for the sending types Paging/GSM/E-Mail is done by answering the message. The recipient aswers the alarm message and sends the answer back to the equipment. The parameters of the acknowledgement for these sending types must have the following structure:

Message No; PIN code

Info

Hint ?Messages with a different structure possibly cannot be evaluated. The semicolon is necessary, as it is expected as a seperator between number and PIN code.

Each message is identified by a message number. If a function "Send a Message" has to be acknowledged, the message number is automatically inserted in front of the text. For acknowledging the user has to enter the included message number.

Info

Hint for E-Mails ?Remember, that with the sending type eMail the Subject of the acknowledgement message must not be changed, as the engine of the Message Controls searches for a new message with that Subject in the Inbox. If a message with that Subject is found, it is automatically marked as read.

Example

To acknowledge the receiving of the information the recipient writes e.g. 1;1234 into his eMail. 1 is the Message ID, the semicolon is a separator and 1234 is the defined password.