A defective hardware key will cause Proficy Portal to run in Demo mode. Be sure to check the connection before assuming your hardware key is defective.
You can also use the KeyDiag utility to find out if the hardware key is defective. Run this utility and if `No license available' appears in the License Style box (Licensing Info tab), your hardware key is either not installed properly or is defective. For more information on running KeyDiag, see KeyDiag Utility.
GE Fanuc replaces defective keys as quickly as possible. To obtain a replacement hardware key:
Call your local GE Fanuc technical support representative. The support representative will instruct you to FAX a completed copy of a Merchandise Return Authorization form. On receipt of the form, GE Fanuc can program a new hardware key and send it to you overnight.
When you receive the hardware key, you must return the old one along with a copy of the form sent with the new hardware key. GE Fanuc reserves the right to invoice you for defective hardware keys that are not returned.