Replacing Defective M1 Hardware Keys

A defective hardware key will cause Proficy Portal to run in Demo mode. Be sure to check the connection before assuming your hardware key is defective.

You can also use the KeyDiag utility to find out if the hardware key is defective. Run this utility and if `No license available' appears in the License Style box (Licensing Info tab), your hardware key is either not installed properly or is defective. For more information on running KeyDiag, see KeyDiag Utility.

GE Fanuc replaces defective keys as quickly as possible. To obtain a replacement hardware key: