1. Citect Version 5.21 Service Pack C is the minimum required Citect version.

2. Installing the latest version of the Rainbow Sentinel driver, V5.39, the link is on our website. The installation is quick and requires a restart of the PC.

Check your Syslog.dat file. If you have any "key failures", the above should remedy this.

3. If you are running Windows95 or Windows98 then you must load Internet Explorer V5 or later. This will install new encryption components that Citect needs.

4. A quick check of the hardware key is to run CIUSAFE.EXE, found in the CITECT\BIN subdirectory. It should display Key found successfully at the bottom of the window. This indicates the key is basically functional and to look at other factors for the failure.

5. The sentinel driver does not support PCI parallel cards. Thus attempting to install another printer port in your PC may not be an option.

6. Citect now offers USB hardware keys however be aware that Windows NT does not support USB. Sentinel Driver Version 5.39 is required for USB keys.

Other KB Articles associated with this are;

Q1777, Software Protection Fail with Manager nodes

Q2331, Floating Display licence

Q3014, Software Protection Fail in Windows 2000

Q3029, Software Protection Fail in Windows 95

Q1237, Problems with printing

Q1705, Citect Version 3 keys

Q1794, Garbled printout

Q1975, General printing errors

Q1901, Laptop can't find hardware key

Q1905, Citect Version 3.3

Q2058, Old key types

Q2080
, ECP printer port

Q2376, EPP printer port

Q2786, LPT2 usage